STERIS Corporation - Helping to provide a healthier today and a safer tomorrow.

In-House Partnership Program

  • Custom-tailored Biomedical Equipment Technician support for facilities who service their STERIS equipment in-house
  • Comprehensive and flexible program to help your Biomed team with servicing medical equipment from STERIS
  • STERIS technology for equipment monitoring, on-demand troubleshooting, and self-service reports available through the ConnectCare portal



A Biomed Partnership That Revolves Around You

STERIS's In-House Partnership Program is a flexible and custom-tailored support solution for Biomed departments who service STERIS equipment at their facility. By partnering with your in-house Biomedical Equipment Technician team, STERIS’s partnership program delivers comprehensive, flexible tools and support to help your team succeed in maintaining your equipment.

Why STERIS In-House Partnership Program?

The STERIS In-House Partnership Program empowers your Biomed team to maximize uptime through a variety of tools and support:

  • ConnectCare* – An innovative digital solution that centralizes equipment information delivering unique partnership benefits including active alarms, cycle times, and more, via an online portal and mobile app
  • Troubleshooting Center – Access to digital resources directly in ConnectCare all searchable by product or topic to view steps your Biomed Technicians can take to resolve down equipment
  • Checklists for Preventive Maintenance (PM) – Access the latest preventive maintenance checklist to help with scheduled PMs
  • Digital Maintenance and Operators Manuals – Access the latest maintenance manuals for the equipment you service at your facility. Additionally, view a library of operator manuals for your equipment install base
  • PM Parts Auto-Ship – Ensure your Biomed Technician team has the right parts at the right time
  • Parts On Hand – Minimize downtime with a stock of frequently replaced parts
  • Technical Training – Cultivate your team’s expertise on STERIS equipment at your facility or our training center

In-House Partnership Outcomes

Support Positive Patient Outcomes

Support Positive Patient Outcomes – Advance the ultimate mission of your healthcare facility

Meet Facility Metrics

Meet Facility Metrics – Contribute to your facility’s overall success and achieve your Key Performance Indicators (KPIs)

Deliver Maximum Uptime

Deliver Maximum Uptime – Keep patients and staff satisfied and cases on schedule

Experience Optimal Equipment Performance

Experience Optimal Equipment Performance – Minimize unplanned equipment downtime and maximize effectiveness

Ensure PM compliance

Ensure PM Compliance – Feel confident that your equipment is well maintained and The Joint Commission (TJC) survey-ready

Be Fully Trained

Be Fully Trained – Support your team’s knowledge of STERIS equipment

Ready Access To Documentation

Ready Access to Documentation – Get the checklists for preventive maintenance, service manuals, and reports you need, when you need them

*M!Link is now ConnectCare, learn more about Equipment Care Plans and ConnectCare here.

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