Equipment Care Plans
- Flexible equipment care plans designed to suit your budget while optimizing uptime and productivity
Product Overview
Hospital equipment repair and maintenance in the operating room (OR) and sterile processing department (SPD) is vital for a productive, compliant healthcare facility. STERIS delivers integral support to help hospitals and Ambulatory Surgery Centers maintain productivity and stay compliant. Our Equipment Care Plans for sterile processing equipment, surgical equipment, and OR Integration systems are designed to suit your budget while optimizing uptime. Our engineering expertise, support infrastructure, and many years of experience enable us to deliver high-quality results for our Customers.
Let us take care of your equipment service so you can take care of your patients
STERIS Equipment Care Plans provide assurance for your hospital or ambulatory surgery center. Our flexible plans deliver the support you need to protect your investment and keep your department up and running. With more than 1,000 STERIS Service Technicians in North America, we are here when you need us.
Equipment Care Plan Options
| Preventive Care | Labor Care | Total Care Connect | |
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| *Additional features are available for connected equipment. To learn more, ask your local STERIS Field Service Representative | |||
| Meets OEM safety standards |  |
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| Scheduled Maintenance - LABOR & TRAVEL | |
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| Scheduled Maintenance - PARTS | |
If Applicable | |
| Unscheduled Repair - LABOR & TRAVEL | |
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| Unscheduled Repair - PARTS | |
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| Service Portal | Nominal Fee | Nominal Fee | |
| Troubleshooting Center | |
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| Remote Assistance | |
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| Remote Monitoring | * |
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| Operator Assistance | * |
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| Technician Insight | * |
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Our Most Comprehensive Care Plan Yet – Total Care Connect
Total Care Connect maintains the high quality and swift responsiveness of STERIS equipment service known to our Customers and maximizes that value for medical facilities. This improved service experience includes on-demand tech insights and troubleshooting info, remote support, and more, all managed within our ConnectCare online service platform.
Sterile Processing Equipment Care Plans
Equipment Care Plans for sterile processing departments help keep your equipment running at optimum productivity. Care Plans for SPD equipment including washer/disinfectors, steam sterilizers, and low temperature sterilizers offer flexible coverage options for any budget.
93% contract renewal rate1
77% first call fix rate1
1,000+ tenured Service Specialists
1based on 2015 STERIS Service Market Intelligence Study
Surgical Equipment Care Plans
A compliant, productive operating room requires consistent inspections, maintenance and repair of surgical equipment. Equipment Care Plans for STERIS surgical equipment help to protect your investment and extend the performance of the equipment by covering the cost of unscheduled repairs and inspection.
Choose SecureCare Equipment Care Plans for Your:
- Surgical Tables
- Surgical Lights
- Surgical Booms
- Scrub Sinks
- Warming Cabinets
OR Integration Systems Care Plans
Keeping an integrated operating suite up and running requires 24/7 technical support, scheduled maintenance, replacement parts, and vital software upgrades. Equipment Care Plans for STERIS OR Integration Systems and Surgical Displays help with maintaining the performance of your connected systems and equipment while covering the cost of unscheduled repairs and inspections.
Keeping an integrated operating suite up and running requires 24/7 technical support, scheduled maintenance, replacement parts, and vital software upgrades. Equipment Care Plans for STERIS OR Integration Systems and Surgical Displays help with maintaining the performance of your connected systems and equipment while covering the cost of unscheduled repairs and inspections.
Reliable, Secure Remote Support for Your Operating Room (OR) Integration Systems.
Providing safe, positive outcomes for your patients is your priority. Providing you with confidence in your systems is ours.
With Remote Care, your trusted STERIS service team can provide Rapid Response Remote Support for your OR integration system. Through a secure remote connection, we can identify and quickly resolve system issues and deliver software updates so you can confidently deliver uncompromised and continuous patient care.
Providing peace of mind with expert support
STERIS Remote Care Plans provide confidence in your investment. Trust our specialists to keep your integration systems up to date with the following:
- Safe and secure 24/7 support available for your STERIS integration systems
- Over-the-phone priority service for technical care and troubleshooting
- Software updates* that can include usability improvements, security enhancements, and more
- Discounts for on-site repair labor and parts replacement
Our technical expertise, specialized support teams, and many years of experience enable us to consistently deliver high-quality maintenance and protection for modern operating room technology requirements:
- IDSS Integration System
- HexaVue™ Integration System
With Remote Care and other market-leading equipment care plan options, STERIS is your partner for worry-free operations and reliable systems support.
*Hardware service may be needed to support software updates. Request more information here.
24/7 Customer Support
- Toll-free phone support from our dedicated Surgical Support Team (800-333-8828)
- 24/7 access to Technical Support for patient on table emergencies
- Detailed service documentation to support your maintenance strategy
- Flexible payment options
