Healthcare facilities rely on the dependability and effectiveness of their equipment to achieve quality patient care and optimal productivity. SecureCare® ProConnect® Technical Support Services is driven by real-time data to remotely monitor equipment performance to resolve potential issues more efficiently and maximize facility uptime.
STERIS technicians monitor your healthcare equipment via a remote system with equipment alarms. When an alarm is triggered, a STERIS technician proactively reviews the information to diagnose the issue and order parts. This helps ensure that a technician comes prepared to a service appointment with the necessary parts required for the job.
ProConnect® Technical Support Services comes standard in all comprehensive service plans.
ProConnect® Technical Support Services connects your equipment to STERIS field technicians, giving real-time data on your device history and performance to better assist in the maintenance and repair of your equipment.
The security of data and IT networks at healthcare facilities is a vital part of compliance and data protection. ProConnect Technical Support Services ensures that data is encrypted as it goes from your device to STERIS Services and back to your desktop.