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We are pleased to announce that Specialty Medical Systems (SMS) is now part of STERIS. On June 1, 2023, all SMS repair services sold and invoiced will be under the STERIS Instrument Management Services, Inc. Corporation tax ID number (63-1271193).
How to submit a repair request with STERIS (starting June 1, 2023)
1. Contact an SMS Repair Lab
Please contact the SMS Repair Lab to coordinate your repair shipment to a STERIS repair facility. This option will be temporary and is to ensure Customer continuity.
2. Contact an Account Manager
Contact your local Account Manager to coordinate the shipment of your repair to a STERIS repair facility OR to register for an account on our Customer Portal, MyAccount, that will allow you to generate service request paperwork and a shipping label.
3. Contact Customer Care
Contact Customer Care to Coordinate the shipment of your repair to a STERIS repair facility
How to submit a Certified Pre-Owned request with STERIS (starting June 1, 2023)
How to submit an order with Zutron Medical (starting May 1, 2023)
We thank you in advance for your continued business and encourage you to reach out to us with any questions. Please see the documents on this page for reference as well.
