ProConnect® Technical Support Services connects your equipment to STERIS field technicians, giving real-time data on your device history and performance to better assist in the maintenance and repair of your equipment.
- Equipment alarms –
- Be alerted when an equipment triggers an alarm.
- Determine the appropriate course of action based on insights created from your equipment performance and alarm history.
- Increase STERIS technicians' ability to immediately service your equipment due to advanced visibility of your equipment alarms.
- Remote troubleshooting – STERIS Service Experts are on call to help instruct your staff with remote diagnosis using your device alarm history and cycle tapes.
- Biomed support – Service history allows biomeds to analyze equipment performance trends.
The security of data and IT networks at healthcare facilities is a vital part of compliance and data protection. ProConnect Technical Support Services ensures that data is encrypted as it goes from your device to STERIS Services and back to your desktop.
- Proactive security measures – the STERIS network is protected by intrusion prevention systems, anti-virus programs and firewalls to ensure the security of the infrastructure and protection of data.
- Data collection – ProConnect® Technical Support Services only collects equipment performance and operational data, never HIPAA or patient-related information.
- Implementation – ProConnect® Technical Support Services' server only needs outgoing access to the STERIS public IP address to transmit and collect equipment data. Users can login to ProConnect®Technical Support Services to view the data using any current browser.
