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Informed and Ready

with SecureCare® ProConnect®
Technical Support Services

Healthcare facilities rely on the dependability and effectiveness of their equipment to achieve quality patient care and optimal productivity. SecureCare® ProConnect® Technical Support Services is driven by real-time data to remotely monitor equipment performance to resolve potential issues more efficiently and maximize facility uptime.

ProConnect Technical Support Services comes standard in all comprehensive service plans.

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  • ProConnect Technical Support Services
  • Steris Technical Support
  • Steris Electronic Cycle Tapes

ProConnect Technical Support Services connects your equipment to STERIS field technicians, giving real-time data on your device history and performance to better assist in the maintenance and repair of your equipment.

  • Equipment alarms
    • Be alerted when and why equipment triggers an alarm.
    • Determine the appropriate course of action with customizable alarm action preferences based on criticality.
    • Increase STERIS technicians' ability to immediately service your equipment due to advanced visibility of your equipment alarms.
  • Remote troubleshooting – STERIS Service Experts are on call to help instruct your staff with remote diagnosis using your device alarm history and cycle tapes.
  • Biomed support – Service history allows biomeds to analyze equipment performance trends.

ProConnect Flow Chart

The ProConnect Technical Support Services Equipment Dashboard offers a holistic view of equipment operation, performance, issues log, recurring problems, and total uptime and downtime of equipment to aid in department planning and to mitigate risk.

  • ProConnect Technical Support Services Equipment Dashboard Monitor
  • ProConnect Technical Support Services Dashboard
  • ProConnect Technical Support Services Equipment Alarm History
  • ProConnect Technical Support Services Equipment Cycle Tapes
  • ProConnect Technical Support Service Reports

The security of data and IT networks at healthcare facilities is a vital part of compliance and data protection. ProConnect Technical Support Services ensures that data is encrypted as it goes from your device to STERIS Services and back to your desktop.

  • Proactive security measures – the STERIS network is protected by intrusion prevention systems, anti-virus programs and firewalls to ensure the security of the infrastructure and protection of data.
  • Data collection – ProConnect Services only collects equipment performance and operational data, never HIPAA or patient-related information.
  • Implementation – ProConnect Services' server only needs outgoing access to the STERIS public IP address to transmit and collect equipment data. Users can login to ProConnect to view the data using any current browser.
Technical Support Service Secure Connectivity

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