Click on a question
to view the answer.
- How will buySTERIS.com protect my credit card information?
- What methods of payment can I use for buySTERIS?
- Do I need a specific browser to shop at buySTERIS?
- What are your hours of operation?
- Will you confirm my order?
- Will my purchase be taxed?
- How can I find out the status of an order?
- When will I receive my order?
- What if I have a problem with my order?
- What is your privacy policy?
- What are my shipping options?
- Can I cancel an order after it has been submitted?
- Can I return a product or an entire order?
- Do you offer any gift services?
- Can I add items to an existing order?
- How do I contact Customer Service?
- Inventory availability
1.
How will buySTERIS protect my credit card information?
Our secure online
system encrypts all of your personal and financial information including
credit card number, name, and address. The encryption process takes
the characters you enter and converts them into bits of code that are
transmitted over the Internet. Our order form is protected by the Secure
Sockets Layer (SSL) protocol, which encrypts your information and confirms
the identity of the server before allowing your order to be sent. Netscape
and Internet Explorer browsers support the SSL protocol.
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2.
What methods of payment can I use for buySTERIS?
You can purchase
by credit card (MasterCard, VISA, and American Express) through the Internet, or over the
phone at 1-888-8STERIS (1-888-878-3747).
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3.
Do I need a specific browser to shop at buySTERIS?
To shop at buySTERIS
you need one of the following browsers: 4.0 or higher versions of Netscape
Navigator or Microsoft Internet Explorer for the Windows, Macintosh or Linux operating systems.
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4.
What are your hours of operation?
You can order from
buySTERIS 24 hours a day, 7 days a week. However, if you need to
speak with a buySTERIS representative the hours are: 7:00 a.m. to
7:00 p.m. Eastern Time (Mon. - Fri.).
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5.
Will you confirm my order?
buySTERIS will
send you an e-mail to confirm that we've received your order once you've
placed it. We will also send you an e-mail to let you know that your order
has shipped. Without your correct e-mail address, these important messages will not reach you.
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6.
Will my purchases be taxed?
Sales tax will
apply only to orders shipped within the State of Ohio. The rate of tax
will be 5.75%. The applicable sales tax will be included in the order
total.
All out of state
orders will be shipped free of sales tax.
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7.
How can I find out the status of an order?
- Click on "Order Status" on the left-hand side of any page of our store.
- Enter
your Transaction ID and click on the "Submit" icon.
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8.
When will I receive my order?
buySTERIS guarantees
shipment within 24 hours for products that are in stock. Depending
on your shipping preference, your order should arrive within 1 - 7 business days.
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9.
What if I have a problem with my order?
If there is any
problem with a shipment, contact a buySTERIS Customer Service representative
at 1-888-8STERIS (1-888-878-3747) or send us an e-mail at Ask_CSHC@STERIS.com
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10.
What is your privacy policy?
At buySTERIS
we are committed to respecting and protecting your privacy. For full
details on our Privacy Policy, click here.
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11.
What are my shipping options?
We ship our products
anywhere in the US. To find out specific shipping options and costs, click
here.
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12.
Can I cancel an order after it has been submitted?
You can cancel an order if it has not yet been processed. For more information click
here.
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13.
Can I return a product or an entire order?
Yes, you can receive
credit for your order. For information reguarding returns, Please call 1-888-8STERIS (1-888-878-3747).
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14.
Do you offer any gift services?
No, not at this
time.
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15.
Can I add items to an existing order?
No,
you may not add additional items or change the quanity of items in
a submitted order. If you would like to add items, simply place a new
order.
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16.
How do I contact Customer Service?
Just click
here to contact us, or you may call our
Customer Service center at 1-888-8STERIS (1-888-878-3747) during normal business hours. 7:00 am - 7:00 pm E.T. or email us at Ask_CSHC@STERIS.com.
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If
you have any suggestions or comments about our site, please send e-mail
to Webmaster
17.
Inventory availablity
Most of the items are in stock at all times. If any of items is unavailable for shipment a backorder will be automatically created. We will notify you of such an action immediately by email.
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